Privacy Policy
Effective Date: September 23, 2025
Eco Bag Supply (“we,” “our,” or “the Company”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, purchase our products, or use our services. Please read it carefully to understand our practices and your rights.
1. Information We Collect
To provide you with high-quality services, we may collect the following types of information:
- Information You Provide
- When registering, placing an order, contacting us, or requesting customer support, you may provide your name, email address, phone number, shipping address, payment details, and other related data.
- If you request customization services, you may provide company details, design requirements, and brand assets such as logos.
- Information We Collect Automatically
- When you visit our website, we may automatically collect information such as your IP address, device type, browser, operating system, access times, and browsing history.
- We may also track your search activity and shopping preferences to improve user experience.
- Information from Third Parties
- If you log in via third-party accounts (such as Google or Facebook), and authorize us, we may obtain information from those platforms in accordance with their policies.
2. How We Use Your Information
We use your information only within lawful, reasonable, and necessary limits. Primary purposes include:
- Order Processing & Delivery: To confirm orders, process payments, arrange shipping, and handle after-sales support.
- Customer Service: To respond to inquiries, complaints, and service requests.
- Account Management: To maintain your profile, preferences, and purchase history.
- Personalized Experience: To recommend products based on your browsing and buying behavior.
- Marketing & Promotions: With your consent, we may send promotional offers, newsletters, and updates about new products.
- Fraud Prevention & Security: To monitor suspicious activity, prevent fraud, and secure our website and systems.
- Legal & Regulatory Compliance: To fulfill obligations under applicable laws, regulations, or official requests.
3. How We Share Your Information
We do not sell or rent your personal information to unrelated third parties. However, we may share it in these situations:
- Service Providers: With logistics companies, payment processors, and IT service providers as necessary to complete transactions.
- Business Partners: With your consent, for joint promotions or marketing collaborations.
- Legal Requirements: To comply with legal obligations or respond to valid requests from courts or regulatory authorities.
- Business Transfers: In case of merger, acquisition, or asset sale, your data may be transferred as part of the business assets. We will ensure the new owner respects this Privacy Policy.
4. Cookies and Similar Technologies
We use cookies and similar tools to enhance your browsing experience, including:
- Remembering your login status and cart contents.
- Analyzing website traffic and improving site performance.
- Showing personalized recommendations and advertising.
You may disable cookies in your browser, but some site functions may not work properly.
5. Data Storage and Security
- Storage: Personal information is securely stored on our or our partners’ servers and may involve cross-border data transfers (limited to necessary service providers).
- Retention: We retain personal information only as long as necessary to fulfill the purposes described in this Policy, unless a longer period is required by law.
- Protection: We implement encryption, firewalls, and access controls to reduce the risks of data leakage, alteration, loss, or unauthorized access.
6. Your Rights
You have the following rights regarding your personal information:
- Access: To request access to the data we hold about you.
- Correction: To request corrections if information is inaccurate or incomplete.
- Deletion: To request deletion of your data under applicable legal conditions.
- Restriction: To request restrictions on certain types of data processing.
- Portability: To request transfer of your data to you or another provider.
- Withdrawal of Consent: To withdraw consent for marketing or other processing activities at any time.
7. Children’s Privacy
Our website and services are not directed toward children under 16. If we discover we have unintentionally collected information from children, we will delete it promptly.
8. International Users
If you are located outside of China, please note that your information may be transferred to and stored in China or other jurisdictions. We will ensure such transfers comply with applicable data protection laws.
9. Updates to This Policy
We may update this Privacy Policy from time to time and will post the latest version on our website with the “Effective Date.” For major changes, we will notify you by email or prominent website notice.
10. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us:
Address: Qunjia Industrial Park, Qingxi Town, Dongguan City, Guangdong Province, China
Company Name: Eco Bag Supply (Dongguan) Co., Ltd.
Email: privacy@ecobagsupply.com
Phone/WhatsApp: +86 131 2950 9939
